Frequently Asked Questions On The Disaster Recovery Process

Assistance Process – Each individual, family, and business has unique disaster recovery needs.  All are encouraged to seek out resources in the following order:

1. Immediate needs providers, not limited to:

• American Red Cross provides emergency assistance (800.RED-CROSS)
• Department of Job and Family Services can restore lost benefits
• Clermont County Senior Services can provide assistance to individuals 60+ with storm related needs

2. Insurance Company – contact your insurance provider to determine eligibility

3. Referral to Community and Volunteer services

• Clermont County Safety Net Alliance  a collaborative network of public and private entities dedicated to providing emergency services to Clermont County residents.

Mental Health Support
The Crisis Hotline 513-528-SAVE (7283) is a free and confidential hotline available 24-hours/7 days a week that provides suicide prevention, crisis intervention and referral information to residents of Clermont County and Brown County of all ages.  Crisis workers can give guidance, support and referral information for emotional crisis, suicidal thoughts, domestic violence and addiction issues.    The Hotline is operated by Child Focus, funded by the Clermont and Brown County Mental Health and Recovery Boards and accredited by Commission on Accreditation of Rehabilitation Facilities (CARF).   You can also use the National Crisis Text Line.  Text: 4HOPE to 741741.  The Crisis Text Line is independently owned and operated.

Consumer Protection Services
The Ohio Attorney General’s Office Consumer Protection Division can assist residents with verifying that contractors are reputable.  The Phone number is 800.282.0515 or 614.466.4986

The Ohio Department of Insurance offers support to homeowner and renters who have questions on the insurance process.   They have a severe weather toolkit that may be useful to residents.   Anyone with insurance questions and complaints can reach Ohio Department of Insurance consumer services representatives through www.insurance.ohio.gov, consumer.complaint@insurance.ohio.gov, and 1-800-686-1526.

How do I help with the disaster relief and recovery effort?

We appreciate the support and commitment to assisting individuals and families as they recover from disasters.  Please consider a financial donation to the Disaster Relief Fund for Clermont County.  100% of the proceeds are directed to impacted residents.

Cash or check donations can be brought to any Park National Bank location.

Connect Clermont
c/o Disaster Relief Fund
2400 Clermont Center Drive, Suite 100,
Batavia, OH 45103.